Product Warranty

Online Shoes provides its own warranty on some products in order to ensure the highest quality of service. Customers can contact us for more information.

Product Warranty Policy

The product’s warranty is provided by the manufacturer or their authorized service provider and is subject to the warranty policies of the manufacturer, which can be found in the user manual or the official website of the manufacturer. To request warranty services, customers must contact the manufacturers or their authorized service center directly as per the rules and regulations.

Warranty services provided by the authorized service center are not the responsibility of Online Shoes. This includes spare part availability, repair period, and/or quality of repair. Customers are to contact the warranty service provider directly in case of complaints or any other concern.

You may contact us through email or live chat on the Site, or by calling our call center number displayed on the website.

Warranty Applicability

The warranty shall only apply to products purchased within India.

In case the customer rejects to receive the product after processing the warranty claim, the product will be stored in Online Shoes's warehouse for a maximum period of thirty (30) calendar days after which the customer will not be eligible to request a return of the product.