Frequently Asked Questions

Q: How can I track my order?

A: You can track your order by logging in to your Online Shoes account. Once you have logged in, you will be able to find the tracking details for your order.

Q: What is your returns policy?

A: At Online Shoes, we take utmost care of everything that you buy from manufacturing to quality check to last-mile delivery. So we believe you won't need to return. Please contact our customer service team, and they will assist you further.

Q: How can I contact customer service?

A: You can contact our customer service team by phone, email at care.onlineshoes@gmail.com, or through our website. Our contact details can be found on our website.

Q: How do I contact the courier for my Online Shoes order?

A: Our courier partners will contact you on the communication number you provided. Since we have many partners assigned, we request you to contact our customer service team at care.onlineshoes@gmail.com for more information.

Q: Does Online Shoes offer international delivery?

A: We are working towards offering the best for our customers and will soon update this info. Please look out for exciting updates.

Q: Is there a way to track my Online Shoes order?

A: Yes, you can track your Online Shoes order by visiting our Order Status page and entering your order number. You can also contact our customer service team at care.onlineshoes@gmail.com.