Privacy Policy

Last Updated: April 14, 2026

OnlineShoes operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Victory Ventures is the parent company that operates OnlineShoes and uses 3rd party services, that enables OnlineShoes to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us.
• Device information including your device, browser, IP address and identifiers.
• Usage information including how you interact with the Services.

Personal Information Sources

• Directly from you
• Automatically through cookies and tracking
• From service providers
• From third-party partners

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. We use your personal information to provide services, process payments, fulfill orders, manage accounts, and personalize your experience.

Security and Fraud Prevention. We use your information to protect accounts, detect fraud, and ensure safe usage.

Communicating with You. We provide support and service-related communication.

Legal Reasons. We comply with legal obligations and enforce policies.

How We Disclose Personal Information

• With vendors and service providers
• With your consent
• With affiliates
• For legal compliance

Third Party Websites and Links

The Services may provide links to third-party websites. We are not responsible for their privacy practices.

Children's Data

The Services are not intended for children under 16 and we do not knowingly collect their data.

Security and Retention of Your Information

No system is 100% secure. We retain data only as long as necessary.

Payment

We use Razorpay as our payment processor. Card data is encrypted using PCI-DSS standards and not stored on our servers.

For more details: https://razorpay.com

Your Rights and Choices

• Right to Access
• Right to Delete
• Right to Correct
• Right to Portability

You can unsubscribe from marketing emails anytime.

Complaints

If you have complaints, contact us or your local authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Contact

Email:
care.onlineshoes@gmail.com

Address:

OnlineShoes
Arcot Bye Pass Road, 269
Arcot, Vellore
Tamil Nadu – 632503
India